When a customer places an order through your storefront, it appears on the Orders page for processing. Each order moves through a defined status workflow.
Order status workflow
| Status | Description |
|---|
| Pending | Order has been placed and payment received. Waiting for you to begin processing. |
| Processing | You are preparing the order. Items are being picked and packed. |
| Shipped | Order has been handed to the courier. The customer receives a notification. |
| Completed | Order has been delivered and confirmed. The transaction is finalized. |
| Cancelled | Order was cancelled before shipment. Inventory is restored automatically. |
Storefront checkout flow
Customers visit your storefront, browse products, select sizes, and add items to their cart. At checkout, they provide shipping information and pay via PayMongo (credit cards, GCash, GrabPay, or Maya). The order then appears in your dashboard for fulfillment.
Process pending orders promptly. Updating the status keeps customers informed via email notifications and builds trust in your store.
