> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stashlify.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Questions

> Answers to frequently asked questions about Stashlify

Answers to the questions we hear most often from new and existing Stashlify users.

<AccordionGroup>
  <Accordion title="Can I access Stashlify from my phone?">
    Yes. Stashlify is a web application that works in any modern browser, including mobile browsers on iOS and Android. There is no separate app to download. Simply visit your store's subdomain on your phone's browser.
  </Accordion>

  <Accordion title="What happens if I delete a product?">
    Stashlify uses soft deletion. When you delete a product, it is hidden from your catalog and storefront but its data is preserved in the system. This ensures historical sales records and reports remain accurate.
  </Accordion>

  <Accordion title="Can I run multiple stores?">
    Yes. Each store is a separate organization with its own subdomain, inventory, staff, and settings. If you operate multiple brands or locations that need independent management, you can create separate organizations for each.
  </Accordion>

  <Accordion title="How do customers know their payment went through?">
    PayMongo sends automatic confirmation notifications when a payment is successfully processed. Additionally, the order status updates to "Paid" in your dashboard and the customer sees a confirmation page after checkout.
  </Accordion>

  <Accordion title="What payment methods can my customers use?">
    Through PayMongo, your storefront accepts Visa, Mastercard, GCash, GrabPay, and Maya. For POS (walk-in) transactions, you can record any payment method including cash.
  </Accordion>

  <Accordion title="How do I control what my staff can do?">
    Assign roles when inviting employees. Merchant Admin has full access, Staff can manage inventory and products, and Seller can process sales. Additional granular permissions (like editing SKUs or deleting items) can be toggled in Administration settings.
  </Accordion>

  <Accordion title="Is my data safe?">
    Yes. Your data is isolated from every other organization on the platform. All communication is encrypted via HTTPS. Sessions use JWT tokens that are cryptographically signed. The infrastructure runs on Google Cloud Platform with enterprise-grade security.
  </Accordion>

  <Accordion title="Can I track inventory across different branches?">
    Yes. Each branch maintains its own independent inventory. When you add stock, you select which branch it belongs to. The dashboard shows aggregate metrics across all branches, and you can filter reports by specific locations.
  </Accordion>

  <Accordion title="Do I need internet access to use Stashlify?">
    Yes. Stashlify is a cloud-based platform that requires an internet connection. All data is stored securely in the cloud, which means you can access your store from any device, anywhere, as long as you have connectivity.
  </Accordion>

  <Accordion title="How do I get help?">
    Email our support team at [stashlify.team@gmail.com](mailto:stashlify.team@gmail.com). We typically respond within 24 hours. You can also check this documentation for guides on specific features.
  </Accordion>
</AccordionGroup>